Ask once the set has settled in
Nail work shows its quality over the first few days, not in the first minutes after the appointment. Give the client time to live with the set, notice how it wears, and decide how they feel about it. Send the review request by text once that window has passed and the client is starting to think about their next visit. Asking in the chair puts the request in the middle of a payment and a goodbye, which is easy to forget. A short delay makes the ask feel like a follow-up rather than a form to sign.
Keep the ask short and personal
One message, one link. Use the client's name, mention the service, and thank them for coming in. Something like: Hi Amara, thanks for visiting today. If you are happy with your set, a quick review helps us a lot. Here is the link. Avoid stacking the request on top of a promotion, and never send it in the same message as a payment reminder. A client who feels sold to is less likely to leave a warm review.
Name the service, not the sales pitch
Clients often review the whole visit: how the studio felt, how the technician worked, and how the result turned out. Reference the specific service so the ask is concrete, and point to the platform where you want the review to live. Keep the wording plain and consistent so clients recognise the message across visits. Proofread every template before it goes out, and keep a small set the team can reuse when the copy changes for a new service.
Give unhappy clients a private path
A review request is also a chance to fix a problem quietly. Add a line inviting the client to reply if anything is not right, and route those replies to the studio rather than the review page. If someone is unhappy, offer a fix or a recheck, and let them decide whether to review after that. This keeps a small issue from becoming a public one, and it shows the client that the studio stands behind its work. Name the technician in the internal follow-up so nothing gets lost between shifts.
Build it into the visit flow
Run the review request after every appointment so it does not depend on someone remembering to send it. Elevoi answers calls, books appointments, and sends SMS follow-ups, so the ask goes out on busy days too. Keep the wording simple, keep the timing steady, and let the routine carry the work.
Respect consent and timing
Only text clients who agreed to hear from you, send within reasonable hours, and honour stop requests right away. Give clients a way to opt out of review requests specifically if they prefer. A review routine only works when clients feel it is a genuine ask rather than another message to manage.
Slot the review ask into the SMS marketing for salons calendar, and use an AI receptionist for nail salons to catch the replies that need a fix.